Payment & Refund

Payments for Frames Cobalt Canyon services are collected according to the quote confirmed before work begins on cobalt-canyon.store.

• Accepted methods are confirmed by email from shop@this site and may include card or local transfer depending on New Zealand norms.
• Frames Cobalt Canyon wrote the payment notes for this site separately from other service tracks — confirm fit via shop@this site.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact shop@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Wellington unless otherwise stated.

Returning visitors can skip the full framing shop intake when notes are on file while Tue–Fri 10:00–18:00 remains the reliable window for replies. Plain English intake — no generator jargon on the ticket Desk near 156 Cuba Street.